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FAQ
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How do I order?Simply select the desired product, place it in the shopping cart, go to the checkout, log in or register, enter your address and choose the desired payment method - send. Within the next few minutes you will receive a confirmation of receipt and within 24 hours the order confirmation or shipping confirmation. If you have not received an acknowledgment of receipt / order confirmation, please also check the spam folder of your e-mail account. From time to time it can happen that our e-mails get stuck in the spam directory.
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How is it shipped?The shipping costs will be adjusted depending on the size and quantity (DHL, DPD, Hermes, UPS etc.).Please note: The uninsured shipping is without tracking, apart from a confirmation that the shipment has been sent, no further information on the shipment status can be called up! If you want to keep an eye on your shipment at all times, please order with insured shipping.Free shipping within Germany from 100€Free shipping within the EU from €150Free shipping worldwide from 300€
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import tax?Are you ordering from a non-EU country such as Switzerland? Please note that in this case taxes and other fees may have to be paid upon importation. Find out more about this in advance from the authority responsible for you. These costs will be charged to you upon import.
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What payment methods are there?Payments acceptedCredit and Debit Cards: Visa, Mastercard etc. (Transfer fees apply to seller)Online direct payment: Klarna, Giropay, Apple Pay, PayPal (transfer costs apply to the seller) Manual bank transfer (usually without transfer costs)
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What do I have to consider when returning a product?Please contact us before returning. We will then clarify everything else with you. Returns not prepaid will not be accepted.
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I have a coupon code, how do I use it?"Click on the shopping cart and enter the code in the "Enter voucher code" field.
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How to orderSimply select the desired product, put it in the shopping cart, checkout, log in or register again, enter the address and choose the desired payment method - submit. You will receive a confirmation of receipt within the next few minutes and the order confirmation or shipping confirmation will be sent within 24 hours. If you have not received a confirmation of receipt / order confirmation, please also check the spam folder of your e-mail account. From time to time it can happen that our e-mails get stuck in the spam directory.
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How do you ship?Shipping is done with DHL. The shipping costs are adjusted according to size and quantity. Please note: The uninsured shipment takes place without shipment tracking, apart from a confirmation that the shipment has been sent, no further information on the shipment status is available! If you always want to keep an eye on your shipment, please order with insured shipping.
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import tax?Are you ordering from a non-EU country such as Switzerland? Please note that in this case taxes and other fees may have to be paid upon import. Find out more about this in advance from the authority responsible for you. You will be billed for these costs upon import.
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What payment methods are there?We offer you the option to pay via PayPal and bank transfer. The dispatch always takes place after receipt of payment. ​ Paypal: Purchases are made via the shopping cart system. Shop and pay via PayPal. After receipt of payment has been established, the goods are dispatched.Transfer:Order by email. Wait for the invoice and transfer the amount. Once payment has been received, the goods are dispatched
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What do I have to consider when sending a return?Please contact us before returning. We will then clarify everything else with you. Prepaid returns will not be accepted.
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I have a voucher code, how do I use it?"Click on the shopping cart and enter the code in the "Enter voucher code" field.
FAQ: FAQ
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